Orbooks.in is committed to ensuring your satisfaction with any book or add-on item you have ordered from us.
At orbook.in we offer an easy 7 day refund or exchange policy. If you found the books or other items defected or if there are page missing you can get your books exchanged at no cost
In the unlikely event that any book you have ordered from us is not received in good condition, is damaged or defective, or if book delivered is different from what you had expected, you may return the book unused, and in the same condition as you received it, in its original packaging along with original tags, exchange, within 7 days from the date on which these books are delivered.
You may return the Books to us in the following ways:
Books are returnable in our stores, to check which books cannot be returned in our stores please call our 0755 4235255 / 0755 2542577 10:30 am to 7:00 pm Monday to Friday. You may visit any J.K.Jain Brothers store or the associated stores in India, and return the books in unused condition, along with the original sale invoice, or
You may call crossword.in customer care number 0755 4235255 / 0755 2542577 10:30 am to 7:00 pm Monday to Friday and request a return or exchange. We will arrange for the Books to be collected from the delivery address through courier, and returned to us. We shall process the return subject to receipt of the Books at our location in unused condition in its original packaging along with original tags and invoice, failing which return/ exchange / refund may not be possible. In some cases you will have to courier us the Books.
Any returns/exchanges at our stores, or through courier, must be accompanied by the original sale invoice, which is shipped along with the Book. We will not be able to accept returns which are not accompanied by the relevant original sales invoice.
Before accepting delivery of any Book, please ensure that the packaging has not been damaged or tampered with. If you believe that the Book is not in a good condition, or if the packaging is tampered with or damaged, before accepting delivery of the Books, please refuse to take delivery of the package, and call our customer care number 0755 4235255 / 0755 2542577 10:30 am to 7:00 Monday to Friday, or you may email us email@example.com mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
In the event you return any Book which is delivered to you in damaged/defective condition, we will also refund the shipping charges applicable to that Book, if we are unable to exchange or replace them. The replacement Books will be shipped to you at no additional shipping charge.